Relentless Innovation and Creativity™

1.800.536.2476

Bison Designs, LLC
735 South Lincoln
Longmont, CO 80501

Retail Order Shipping Information

Continental United States Orders –  Order Totals $0.01 to $99.99 - Ground Freight $11.00; For expedited shipping please call for Quote.

Order Totals $100.00+ - Ground Freight – NO CHARGE;

Alaska, Hawaii, and Puerto Rico – orders ship via United States Postal Service therefore shipping charges will vary and can range from $11.00 to $35.00 we will email with the appropriate charges prior to shipping.  If the weight exceeds USPS mail maximum we will ship Fed Ex.

  • Shipping is done through UPS or Fedex, please supply a physical address for shipping.
  • No P.O. Boxes will be accepted, unless shipping to Alaska, Hawaii, or APO/FPO addresses.
  • APO/FPO addresses will be shipped via United States Postal Service.
  • Orders are shipped from Longmont, Colorado.
  • Most packages will ship within 1-4 business days (Monday to Friday and do not include public holidays and week-ends), valid for in-stock items only.
  • Shipping Lead time varies based on state location, * Alaska, Hawaii, and APO/FPO addresses please allow additional shipping time.

International Shipping:

  • All orders must be paid in U.S. funds by credit card or money order prior to product shipment.
  • The recipient is responsible for all duties, taxes, and Customs fees. Please contact your local Customs office for an estimate of these fees and any restrictions.
  • International orders will usually ship within 3-4 business days. Business days (Monday to Friday and do not include public holidays and week-ends), valid for in-stock items only.
  • Freight estimates are for US shipments only, International Shipping charges vary and are based on country location; you will be contacted within 2 to 3 business days, generally via email after placing your order with freight charges.

Please note: Bison will not process an order without written acceptance of shipping charges from the purchaser, please be sure to double check your email so we are able to contact you with the correct shipping charges. Weather Delays / Natural Disasters:

  • Please keep in mind when placing your order, that shipping and /or order processing can be affected by extreme weather or natural disasters. If one of these conditions occurs, please add an additional 1 to 2 business days to the estimated delivery date of your order, depending on the severity.

Undeliverable Packages:

  • Occasionally packages are returned back to us as undeliverable. In the event that this happens, our Customer Service Department will attempt to reach the intended purchaser or receiver if they differ. If for some reason, we are unable to contact the purchaser or receiver, we will issue a refund  in the same form of payment originally used for the purchase.
  • Additional shipping charges may apply, if the package is returned due to an incorrect address. Our Customer Service Department will try and reach the intended purchaser or receiver if they differ. Once the address is corrected we will reship the package.

Address Format:

  • If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as “PO Box” followed by the number. Also, if you’re a private mailbox holder (use a local commercial mail receiving agency), do NOT use “Box” for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that the orders can ship to you via means other than the U.S. Postal Service.

Failed Delivery Attempts:

  • Most of our shipping carriers make three attempts to deliver a package. It is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient:

  • If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Recycling Our Packing Materials:

  • Bison strives to deliver the best possible products and service; that’s why we recognize the importance of shipping your items so that they arrive in perfect condition, and we use a variety of packaging material to protect the products you’ve ordered. But we also care about the environment, as do many of our customers. That’s why we make sure our packaging materials are biodegradable, recyclable, and, where possible, made from recycled materials themselves

Out of Stock/Back Order

  • Due to the volume of orders we receive daily there may be times an item is out of stock and or on backorder. The customer will be contacted for substitution, however we will not be responsible for freight charges or allow any discounts on backordered items.