Q: My buckle broke, can it be repaired?
A: We here at Bison do offer lifetime warranties on all of our products for many years of wear. You are welcome to send the belt to the address provided below, and we would be happy to repair it for you at no charge.
*Please note: This warranty does not apply to defects due to misuse, negligence, or accident or has been subjected to abnormal physical stress.
Bison Designs
Attn: Warranties and Repairs
735 S Lincoln St
Longmont, CO 80501
Please include a note on the inside of the package with your return address and a daytime phone number so that we may contact you with any questions we may have. ***Please also note; do not place stickers or zip ties around the product as it may damage the item when being processed for return or warranty***Do not cut the buckle off the belt or remove it before sending to us; otherwise, it may delay the warranty process.***
Q: How do I exchange a product?
A: To exchange your product, please send the items back to the address below.
Bison Designs
Attn: Exchanges
735 S. Lincoln St.
Longmont, CO 80501
If you still have the original packing slip that you can send with your items, that is preferred. Please make a note inside the package of the item that you would like to exchange it for, including style, pattern and size. Please note that you are responsible for any difference in cost along with return freight. If you provide authorization on the inside of the package to charge the original card used on the purchase, that will greatly speed up the return process; otherwise, we will need to call you for authorization once your package is received for authorization before the order can be processed.
Bison Re-Rope™ products are not eligible for return or exchange.
**If you purchased your item through a 3rd party retailer (ie. Amazon, Cabela’s, REI) you must process your exchange through them directly**
Q: I bought my belt through another retailer can I return and exchange it through Bison directly? (i.e. Amazon, REI, Cabelas)
A: No. You need to return or exchange your product through the retailer in which the item is purchased for an exchange or return.
Q: How do I return my product for a refund?
A: Full refunds are accepted to up to 30 days after your item has been purchased. The item cannot be damaged, altered, or show too much wear.
Bison Re-Rope™ products are not eligible for a refund.
You are welcome to send the product back to the address below.
Bison Designs
Attn: Returns
735 S. Lincoln St.
Longmont, CO 80501
If you still have the original packing slip that you can send with the belt, that would be preferred. Please indicate why the item is being returned, and once we receive the package, we will refund the card that was used to make the initial purchase.
**Please note we will refund you for the product but we cannot refund you for freight. Prices might fluctuate for a refund if you used a promo code**
**If you purchased your item through a 3rd party retailer (ie. Amazon, Cabela’s, REI) you must process your return through them directly**
Q: My belt is too big, can it be trimmed?
A: If you purchased a single-ply belt it can be trimmed to fit. Here are a few options on how to do this.
1. You can trim your belt with a pair of scissors and seal the edge with the flat edge of a hot iron. This will seal the belt and prevent it from fraying.
2. You can take your belt to your local REI or Hardware store, which has hot knives for trimming rope, etc. They will be able to trim your belt.
Q: Can I order a custom size?
A: You can place your order online, and in the comment section, note how long you want the belt. Please also be aware you need to account for the extra length for the tail to go through the belt loops. If your belt is cut to a custom length when you order, your items cannot be returned or exchanged if they do not fit. **Pricing will increase when going into larger sizes**
Q: Does the Longmont location have a storefront?
A: Unfortunately, we do not have a retail store at our Longmont location it is just a warehouse and office building. If you are local and would like to purchase from us, we recommend placing your order on the website and, in the comment section, indicating that you would like to pick up your order from us. Please note that you must choose a freight option; otherwise, you cannot proceed with the checkout. Once we receive the order, we will manually override the freight, and you will only have to pay Longmont local tax. Once your order is ready, we will call you to come pick it up from our location.
Q: I found coupons on other sites that are not working. How do I get discounts?
A: Most coupon sites have coupons that have expired and are no longer valid. They are not regularly maintained. To ensure you get all the coupons that Bison has to offer you can sign up for our mailer at http://eepurl.com/bDZodH
