Bison Designs, LLC takes great pride in providing the best customer service and quality merchandise to all of our customers. Please contact us if you are dissatisfied with your order or if completely satisfied, we want to know. Phone: (800) 536-2476 or (303) 678-9911 Monday to Friday, between the hours of 8:30am to 5:00pm (Mountain Standard Time) Email: firstname.lastname@example.org Bison Designs’ carabiners are not intended for load bearing purposes. Most carabiners (unless stated otherwise) are intended and designed only as key accessory.
Defective Merchandise, Refund, & Exchange Policy: All Bison items are backed by a 30 day money back guarantee; we will exchange the product for up to 1 year. When items are returned for refund, we will generally issue a refund in the same form of payment originally used for the purchase excluding freight charges. T-Shirts have a limited warranty.
T-Shirt Limited Warranty: Bison Designs warrants that T-shirts will be free from defects in materials and workmanship under normal use. Damage due to shipping the product is covered under this warranty. This warranty does not cover damage due to abuse or usage not in accordance with product instructions. Please inspect your garment for sizing and or defects prior to wearing. Bison Designs will not accept returns if the product has been worn or embellished. If found to be defective or receipt of the wrong size, it must be returned within 30 days to Bison Designs Attn: Warranty/Returns - 735 So. Lincoln St. - Longmont, CO 80501. In case of return for defect the customer pays freight for return to Bison Designs and Bison Designs will cover the cost of shipping back to customer. For return of product due to non-warranty issues such as wrong size ordered the customer is responsible for shipping charges to Bison Designs and if replacement is requested customer will pay return shipping charges. 10% restocking fee may apply. This warranty does not apply to defects due to misuse, negligence, or accident, or has been subjected to abnormal physical stress.
Shipping costs are non-refundable. Some returns may be subject to a 10% restocking fee. We at Bison Designs, LLC believe in our products and have a 100% lifetime warranty. If an item breaks or is defective, return it back to us for repairs; if we can't repair it we will replace that item with similar item. Please contact our Customer Service Department by phone or email: Phone: (800) 536-2476 or (303) 678-9911 Monday to Friday, between the hours of 8:30am to 5:00pm (Mountain Standard Time) Email: email@example.com with specific questions or concerns. Returns should be shipped prepaid to: Bison Designs, LLC Attn: Returns 735 South Lincoln Street Longmont , CO 80501 USA *Please don't forget to include your name, return address with phone number or email, and a note describing any issues with our product (outside package markings sometime become unreadable from handling or weathering).
Shipping costs are non-refundable; unless the item is returned as a result of our shipping error (damaged in shipping, wrong item sent, etc.) If you do receive your order and it has an error, please contact Bison’s Customer Service Department: Phone: (800) 536-2476 or (303) 678-9911 Monday to Friday, between the hours of 8:30am to 5:00pm (Mountain Standard Time) Email: firstname.lastname@example.org If you would like to exchange an item, please return the item to Bison with the original packaging or tagging, and make a note of exchange(s). You will be refunded the original purchase price upon receipt of the item and charged accordingly for the new item. If the exchanged items are more expensive, please enclose a check or provide credit card information with the return. Additional shipping charges may apply. If items are to be returned to Bison, please include a copy of the packing list with your return. Please make a note as to why the product is returned to ensure better service. **If you are unable to locate your packing list for the return, please include the following contact information: Your Name, Address, City, State, Zip Code, Daytime Phone Number, and Email. Gifts may be returned to Bison for an exchange only.
Sales Tax: We collect and remit to the appropriate local governments sales taxes on shipments to certain states. These states will include Colorado, Washington and California. The appropriate state and local tax rate for the shipping location for your order will be applied to your order either during the checkout process or when your order is shipped and your credit card is charged.
Color Disclaimer: Bison’s Aluminum Key Accessories, Carabiners, Bottle Openers, and some Belt Buckles are anodized aluminum. The annodization process does not allow for exact color matches, colors may vary from product to product and shipment to shipment. We have made every effort to display as accurately as possible the colors of our products appearing on this website. However, the actual color you see varies from monitor to monitor and we cannot guarantee the color will be exact.